The Terms & Conditions (herein known as “Terms”) establishes a binding agreement between Big Kitchen Sdn Bhd (the “we”, “us” or “our” here) and you (the “you” or “your” in this document). We urge you to carefully review these Terms. Your use of the Services (defined below) constitutes your acceptance of these Terms, which will govern your entire experience with the Services. If you don’t agree to these Terms, you must discontinue using the Services.

Terms of Account

• If you are below the age of 18, you are to obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of our Platform(s) and/or purchase of Good(s).
•  You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
• You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
• You are responsible for maintaining the security of your account and password. Big Kitchen Sdn Bhd cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You must not misrepresent yourself or take on the identity of someone else while using this service.
• You may not use the Service for any illegal or unauthorized purpose.

Violation of any of these agreements will result in the termination of your Account.

Payments

You, or your authorized designee, are responsible for paying the full amount of your online order upon collection from the chosen restaurant. Accepted mode of payments including cash, credit card, and pre-purchased discount coupons. Please ensure you have the chosen payment method ready to present to the cashier.

Security

You understand that Big Kitchen Sdn Bhd employs reasonable security measures to safeguard your information. You acknowledge and agree that there are inherent online risks and we cannot guarantee absolute data security.

Data Rights

Your use of our online ordering service grants Big Kitchen Sdn Bhd a non-exclusive, perpetual, and irrevocable right and license to utilize the information you provide (“Data”). This includes the ability to track, extract, compile, analyze, and aggregate such Data, creating “Tracking Data” to improve your user experience and offer relevant promotions.

Disclaimers of Warranty

The online platform is provided “as is” and “as available” for your convenience and enjoyment. While we strive to deliver an excellent experience, there are some limitations you should understand.

To the maximum extent permitted by law, Big Kitchen Sdn Bhd, its affiliates, officers, directors, agents, and employees expressly disclaim all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, and system integration.

This means we make no guarantees about:

• The accuracy, reliability, completeness, quality, or timeliness of the site or its content.
• The uninterrupted availability or error-free operation of the platform.
• The protection of your information from unauthorized access or third-party breaches.
• The suitability of the platform for your specific needs or expectations.

Please use the platform responsibly and at your own risk. By using the platform, you acknowledge and agree to these limitations and disclaimers. You also agree to hold Big Kitchen Sdn Bhd, its affiliates, officers, directors, agents, and employees harmless from any claims or damages arising out of your use of the platform.

This disclaimer does not limit or exclude our liability for gross negligence, intentional misconduct, or personal injury caused by our actions.

Limitations of Liability

In exchange for access to the site, you agree to certain limitations of Big Kitchen Sdn Bhd’s liability, including for any indirect, incidental, or consequential damages arising from the Service or these Terms. This exclusion does not apply to gross negligence, intentional misconduct, or personal injury.